Privacy Policy

1Who we are

Synap (the “game”) is a daily logic-puzzle game published by Narcade Teknoloji AŞ (“Narcade”, “we”, “us”), the developer named on the game’s App Store and Google Play pages. Narcade decides how the information described here is used and is its data controller (veri sorumlusu under Turkey’s Personal Data Protection Law, KVKK).

This policy covers the Synap app for iPhone, iPad and Android, and this page. Contact: support@narcade.com.

Synap is a puzzle game, not a medical product. The skills and scores it shows are a way to follow your own play, not a health or ability assessment.

2What stays on your device

Most of the game is saved only in the game’s own storage on your phone or tablet:

• the puzzles you picked, your progress and levels in every puzzle, times, medals, streak and achievements;
• your lives, clocks, dice and tickets, the Hidden City, weekly goals and your journey;
• settings (theme, text size, sound, vibration, daily reminder), your ad choice, and whether you own Remove Ads or VIP;
• the friend codes you added.

It is deleted when you uninstall the game, clear its data or use Settings › Erase all progress. If you use iCloud or Google backups, your device may include the game’s data in that backup, under your own account.

Permissions

• Notifications, only if you turn on Settings › Daily reminder. Reminders are scheduled on your device; we do not send push notifications from a server.
• Tracking on iPhone and iPad, asked only if you accept personalised ads (see section 5). On Android the game uses the advertising ID permission, which you control in your device settings.

Synap does not ask for your location, camera, microphone, contacts, photos or files. When you share a result, your device’s own share sheet opens with text you can see before sending.

3What our servers keep

Rankings, leagues, duels, tournaments and teams need a shared server. For these, Synap signs you in with Firebase Authentication as an anonymous user: a random ID, with no email, password or phone number. The data below is stored in our Google Cloud Firestore database (in the EU) and processed by our server functions (in the EU and the US).

Your solve times are also added, without your ID, to shared counts per puzzle and day. These let the game compare your time with everyone else’s and cannot be linked back to you.

You can remove all of the above at any time with Settings › Delete account (section 13).

4What the services we use collect

While you play, the game also uses the services below. They receive information from your device automatically. None of them receives your email address or real name, because we do not have them.

“Device information” means things like device model, operating system and version, language, time zone, screen size, network type, app version and the IP address your device connects from, which can reveal an approximate location such as your country or city.

This list is complete for the current version of the game. Synap does not use social logins, contact lists, server push notifications, or any other analytics or attribution service. If we add a service, we will update this policy first.

5Advertising and your ad choice

Synap is free and paid for by ads: a full-screen ad between some puzzles, optional reward videos you can choose to watch for a hint or a bonus, and in some versions a small banner. Remove Ads (a one-time purchase) and VIP remove the full-screen and banner ads.

The first time you open the game, before any ad is loaded, every player sees “Ads keep Synap free” with two choices:

• Accept: AppLovin and the networks it works with may use data from your device, such as its advertising ID, to show ads that suit you and to measure them. On iPhone and iPad, iOS then asks whether Synap may track you; ads are personalised only if you also allow that.
• Only non-personalised ads: you still see ads, chosen using information such as the app you are in and your approximate location. We tell AppLovin and Firebase that you did not consent to ad personalisation, AppsFlyer runs in anonymous mode, and iOS never asks to track you.

Change your choice any time with Settings › Personalised ads in the game. Withdrawing consent does not affect processing that happened before.

6Tracking settings on your device

iPhone and iPad

If you chose “Ask App Not to Track”, neither the game nor its partners can access your device’s advertising identifier (IDFA). Change your answer at any time in Settings › Privacy & Security › Tracking or Settings › Synap.

Android

You can delete or reset your advertising ID in Settings › Privacy › Ads (on some devices Settings › Google › Ads). Once deleted, the game and its partners can no longer read it.

Turning off tracking or personalised ads does not remove ads. It only changes how they are chosen.

7Purchases and VIP

Remove Ads, packs of lives, clocks, dice and tickets, and the Synap VIP subscription (weekly or yearly, with a free trial for new subscribers) are sold through the Apple App Store or Google Play, under their terms and privacy policies. We never see your card or billing details and cannot see your Apple ID or Google account. The game receives a confirmation so it can deliver what you bought; the product and amount are also recorded in Firebase Analytics and AppsFlyer to measure revenue.

Manage or cancel VIP in your App Store or Google Play account settings. Restore purchases with Settings › Restore purchase. Deleting your Synap account does not cancel a subscription.

8Why we use information (legal bases)

• Consent: personalised ads and tracking across other companies’ apps (GDPR Art. 6(1)(a); KVKK Art. 5(1), explicit consent).
• Contract: providing the game, its rankings, leagues and teams, and the items and subscriptions you buy (GDPR Art. 6(1)(b); KVKK Art. 5(2)(c)).
• Legitimate interests in running a free, ad-funded game: non-personalised ads, analytics, crash reports, fair play on the boards, fraud prevention and measuring our own campaigns (GDPR Art. 6(1)(f); KVKK Art. 5(2)(f)).
• Legal obligations, such as keeping purchase records for tax purposes (GDPR Art. 6(1)(c); KVKK Art. 5(2)(ç)).

Placing you in a league and flagging scores that rise impossibly fast are automated, but they only decide which ranking table you appear on. We make no decisions about you that have legal or similarly significant effects based solely on automated processing.

9How long we keep information

• On your device: until you uninstall the game, clear its data or erase your progress.
• Our servers (section 3): while your account exists. Delete it any time in the game; we remove the rows within minutes. Anonymous solve-time counts contain no ID and are kept.
• Analytics (Firebase): event-level data, including copies in our own Google Cloud project used for game-balancing reports, is kept for up to 26 months and then deleted. Aggregated statistics that cannot identify a device may be kept longer.
• Crash reports (Crashlytics): 90 days.
• AppLovin, the ad networks and AppsFlyer: according to their own policies, linked in section 4.
• Emails to us: as long as needed to help you and to keep a record of your request, and no longer than 2 years after our last message.

10Sharing and international transfers

Other players see what section 3 says they see. Beyond that, we share information only with the services listed in section 4, with Apple and Google as app stores, where the law requires it (for example a valid request from a public authority), or with a company that takes over the game, in which case this policy continues to apply until you are told otherwise. AppLovin, the ad networks and AppsFlyer also use the information they collect for their own purposes as independent controllers, under their own policies. We do not sell personal information for money.

These providers process data in Turkey, the European Union, the United States and other countries (for example Israel, Singapore and China). Where data from the EEA, the UK or Turkey goes to a country without an adequacy decision, the transfer relies on safeguards such as the European Commission’s Standard Contractual Clauses, the UK transfer addendum and, for Turkey, the standard contracts or explicit consent provided for in KVKK Article 9.

11Children

Synap is a general-audience game. It is not directed to children under 13 (or under the minimum age of digital consent in your country, which is 16 in some EU countries), and we do not knowingly collect personal information from them. If you believe a child has played the game, use Settings › Delete account on their device or email us and we will delete what we can link to it.

12Your rights

EEA, UK and Switzerland (GDPR, UK GDPR)

You can ask to access, correct, delete, restrict or port your data, object to processing (including to personalised advertising, at any time) and withdraw consent. You can also complain to your local data protection authority.

Turkey (KVKK, Article 11)

You can learn whether your personal data is processed and request information about it; learn the purpose and whether it is used for that purpose; know the third parties in Turkey or abroad it is transferred to; ask for correction, deletion or destruction and for those to be notified to the third parties; object to a result against you that arises solely from automated analysis; and claim compensation for damage caused by unlawful processing. After applying to us, you can complain to the Personal Data Protection Authority (KVKK).

California and other US states

You can ask to know, access, correct and delete your personal information, and to opt out of its “sale” or “sharing” for targeted advertising. Giving advertising identifiers to ad partners can count as “selling” or “sharing” under these laws. To opt out, choose “Only non-personalised ads” in Settings › Personalised ads, use the device settings in section 6, or email us. We will not treat you differently for using these rights, and we do not knowingly sell or share information of consumers under 16.

How to make a request

Email support@narcade.com with the subject “Privacy request”. Include your friend code from Ranking › Friends if you want us to find your server data, and your device type. Requests are free. We answer within 30 days and may ask for details to confirm the request relates to your device.

13Deleting your account and data

1. In the game, Settings › Delete account deletes your anonymous sign-in and everything our servers hold about you: your player row, weekly rankings and puzzle times, leagues, duel and tournament entries, your team seat and the team posts about you. It also erases your progress on the device. This cannot be undone.
2. Settings › Erase all progress clears the game on your device only, without touching our servers.
3. Delete the game (or clear its storage) to remove everything saved on your device. Your server data stays until you delete the account or email us, because without your device we cannot tell which anonymous account was yours, unless you send your friend code.
4. Reset or delete your advertising ID (section 6) so new data cannot be linked to old data.
5. Email us at support@narcade.com with “Delete my data”. We will delete the server, analytics and crash data we can link to you and ask AppsFlyer to delete its records for your device’s identifiers. Ad networks also offer their own deletion and opt-out tools, linked in section 4.

14Security

Information the game sends is encrypted in transit (HTTPS). Our database rules let each player write only their own rows, and only our server can set league results and fair-play flags. Access to our analytics, crash-report and attribution dashboards is limited to the people at Narcade who need it to run the game. No method of storage or transmission is completely secure, but we work to protect the information we handle.

15Changes to this policy

We will update this page whenever the game’s data practices change, for example when we add a new partner. The effective date at the top shows the current version. For significant changes we will also let you know in the game where we reasonably can.

16Contact us

Narcade Teknoloji AŞ, publisher of Synap
Email: support@narcade.com