Privacy Policy

1Who we are

Pin Art 3D (the “game”) is a puzzle game published by Narcade Teknoloji AŞ (“Narcade”, “we”, “us”), the developer named on the game’s App Store and Google Play pages. Narcade decides how the information described here is used and is its data controller (veri sorumlusu under Turkey’s Personal Data Protection Law, KVKK).

This policy covers the Pin Art 3D app for iPhone, iPad and Android, and this page. Contact: support@narcade.com.

2What stays on your device

The game has no player accounts and no server that stores your game. The following is saved only in the game’s own storage on your phone or tablet:

• your progress: levels completed, stars, coins and powers (Undo, Hint, Blast, Paint);
• the pictures you completed and collected;
• settings (sound, vibration), which tips you have seen, and whether you own Remove Ads.

We cannot see or access any of this. It is deleted when you uninstall the game or clear its data. If you use iCloud or Google backups, your device may include the game’s data in that backup, under your own account.

Permissions

Pin Art 3D does not ask for your location, camera, microphone, contacts, photos or files. On iPhone and iPad it asks only for permission to track (see section 5). On Android it uses the advertising ID permission, which you control in your device settings.

3What the services we use collect

While you play, the game uses the services below. They receive information from your device automatically. None of them receives your name or email address from us.

“Device information” means things like device model, operating system and version, language, time zone, screen size, network type, app version and the IP address your device connects from, which can reveal an approximate location such as your country or city.

This list is complete for the current version of the game. The game does not use social logins, contact or friend lists, push notifications, or any other analytics or attribution service. If we add a service, we will update this policy first.

4Advertising

Pin Art 3D is free and paid for by ads: a full-screen ad between some levels, and optional reward videos you can choose to watch for a bonus, such as doubling your coins or getting a power. Some versions may also show a small banner. Remove Ads, a one-time in-app purchase, removes full-screen and banner ads; reward videos stay available if you want them.

Ads are personalized (based on your activity in other apps and websites) only when you allow it. Otherwise you still see ads, but they are chosen using information such as the app you are in and your approximate location.

5Your tracking choices

iPhone and iPad

iOS asks whether Pin Art 3D may track your activity across other companies’ apps and websites. We ask only once, and the game plays exactly the same whatever you choose. If you choose “Ask App Not to Track”, neither the game nor its partners can access your device’s advertising identifier (IDFA). Change your answer at any time in Settings › Privacy & Security › Tracking or Settings › Pin Art 3D.

Android

You can delete or reset your advertising ID in Settings › Privacy › Ads (on some devices Settings › Google › Ads). Once deleted, the game and its partners can no longer read it.

Turning off tracking or personalized ads does not remove ads. It only changes how they are chosen.

6Your ad choice and consent

The first time you open the game, every player in every country sees a welcome card with a link to this policy:

“Pin Art 3D is free thanks to ads. May our ad partners use your data to show ads that suit you?”

Tap Yes, continue to allow personalized ads, or Only non-personalised ads to refuse them. Either way the game plays exactly the same. Your answer is saved on your device and passed to AppLovin, which passes it on to the ad networks in section 3. If you refuse, ads are chosen without your activity in other apps and websites. On iPhone and iPad, Apple’s tracking setting always applies on top: if you don’t allow tracking, your advertising identifier is not used, whatever you chose here.

You can change or withdraw your choice at any time in Settings › Privacy choices in the game, turn tracking off on your device (section 5), or email us to object to any processing (section 12). Withdrawing consent does not affect processing that happened before.

7In-app purchases

Purchases (coin packs, power bundles and Remove Ads) are handled entirely by the Apple App Store or Google Play, under their terms and privacy policies. We never see your card or billing details and cannot see your Apple ID or Google account. The game receives a confirmation (product, transaction or order ID, price and currency) so it can deliver what you bought. The product and amount are also recorded in Firebase Analytics and AppsFlyer to measure revenue. Remove Ads can be restored at any time from Settings › Restore Purchases.

8Why we use information (legal bases)

• Consent: personalized ads and tracking across other companies’ apps (GDPR Art. 6(1)(a); KVKK Art. 5(1), explicit consent).
• Legitimate interests in running a free, ad-funded game: showing non-personalized ads, analytics, crash reports, fraud prevention and measuring our own campaigns without the advertising identifier (GDPR Art. 6(1)(f); KVKK Art. 5(2)(f)).
• Contract: providing the game and the items you buy (GDPR Art. 6(1)(b); KVKK Art. 5(2)(c)).
• Legal obligations, such as keeping purchase records for tax purposes (GDPR Art. 6(1)(c); KVKK Art. 5(2)(ç)).

We do not make decisions about you that have legal or similarly significant effects based solely on automated processing.

9How long we keep information

• On your device: until you uninstall the game or clear its data.
• Analytics (Firebase): event-level data, including copies in our own Google Cloud project used for game-balancing reports, is kept for up to 26 months and then deleted. Aggregated statistics that cannot identify a device may be kept longer.
• Crash reports (Crashlytics): 90 days.
• AppLovin, the ad networks and AppsFlyer: according to their own policies, linked in section 3.
• Emails to us: as long as needed to help you and to keep a record of your request, and no longer than 2 years after our last message.

10Sharing and international transfers

We share information only with the services listed in section 3, with Apple and Google as app stores, where the law requires it (for example a valid request from a public authority), or with a company that takes over the game, in which case this policy continues to apply until you are told otherwise. AppLovin, the ad networks and AppsFlyer also use the information they collect for their own purposes as independent controllers, under their own policies. We do not sell personal information for money.

These providers process data in Turkey, the European Union, the United States and other countries (for example Israel, Singapore and China). Where data from the EEA, the UK or Turkey goes to a country without an adequacy decision, the transfer relies on safeguards such as the European Commission’s Standard Contractual Clauses, the UK transfer addendum and, for Turkey, the standard contracts or explicit consent provided for in KVKK Article 9.

11Children

Pin Art 3D is a general-audience game. It is not directed to children under 13 (or under the minimum age of digital consent in your country, which is 16 in some EU countries), and we do not knowingly collect personal information from them. If you believe a child has played the game and information about them was collected, email us and we will delete what we can link to their device.

12Your rights

EEA, UK and Switzerland (GDPR, UK GDPR)

You can ask to access, correct, delete, restrict or port your data, object to processing (including to personalized advertising, at any time) and withdraw consent. You can also complain to your local data protection authority.

Turkey (KVKK, Article 11)

You can learn whether your personal data is processed and request information about it; learn the purpose and whether it is used for that purpose; know the third parties in Turkey or abroad it is transferred to; ask for correction, deletion or destruction and for those to be notified to the third parties; object to a result against you that arises solely from automated analysis; and claim compensation for damage caused by unlawful processing. After applying to us, you can complain to the Personal Data Protection Authority (KVKK).

California and other US states

You can ask to know, access, correct and delete your personal information, and to opt out of its “sale” or “sharing” for targeted advertising. Giving advertising identifiers to ad partners can count as “selling” or “sharing” under these laws. To opt out, use the device settings in section 5 or email us. We will not treat you differently for using these rights, and we do not knowingly sell or share information of consumers under 16.

How to make a request

Email support@narcade.com with the subject “Privacy request”. Because there are no accounts, tell us your device type (iPhone, iPad or Android) and roughly when you installed the game. Requests are free. We answer within 30 days and may ask for details to confirm the request relates to your device. If we cannot link some data to you, we will tell you.

13Deleting your data

1. In the game, Settings › Delete my data erases your progress, coins and collection from the device. We cannot restore it afterwards.
2. Delete the game (or clear its storage). This removes everything saved on your device.
3. Reset or delete your advertising ID (section 5) so new data cannot be linked to old data.
4. Email us at support@narcade.com with “Delete my data”. We will delete the analytics and crash data we can link to your device and ask AppsFlyer to delete its records for your device’s identifiers. Ad networks also offer their own deletion and opt-out tools, linked in section 3.

14Security

Information the game sends is encrypted in transit (HTTPS). Access to our analytics, crash-report and attribution dashboards is limited to the people at Narcade who need it to run the game. No method of storage or transmission is completely secure, but we work to protect the information we handle.

15Changes to this policy

We will update this page whenever the game’s data practices change, for example when we add a new partner. The effective date at the top shows the current version. For significant changes we will also let you know in the game where we reasonably can.

16Contact us

Narcade Teknoloji AŞ, publisher of Pin Art 3D
Email: support@narcade.com